The little things make a difference

December 31, 2006

It’s amazing how something so small can make such a difference between good service and poor service. When I took my Ted flight between Chicago and Orlando, the flight attendants were rude and unaccomodating. A couple of weeks ago, I took a flight from Chicago to Orlando on American Airlines. Everything was pretty much equal [...]

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Sanyo – The unfriendly company

November 29, 2006

Just when you think that a company can’t be any more rediculous, one surprises you. I sent my sprint phone back to Sanyo and got a voice mail back saying that they will not replace the phone because it’s showing slight water damage and corrosion on the charging connectors.
Since I know that the phone hasn’t [...]

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Sprint Customer Service – Worst of the Worst

November 29, 2006

Sure, most people love to complain about their cell phone service. I guess I’m not much different in that respoect.
 I used to be with AT&T (now Cingular), but switched to Sprint 4 years ago. I have yet to have a positive experience with Sprint. A caveat to everyone who talks with customer service from any [...]

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A little self serving, but I couldn’t help it…

August 23, 2006

As the VP of Marketing and Business Development for AccuQuote , we’re doing some things to improve our customer service that most companies should be doing. A novel idea that big companies typically don’t think about… we’re asking our customers what they think of us!
 It started with a blog post at AccuQuoteBlog.com , and then was followed [...]

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Well done Go Daddy!

June 30, 2006

When I decided to setup this site, I was concerned about how much time and effort it would take just to launch it. After all, I’m a marketing guy, not a programmer or IT expert.
Go Daddy was awesome. I was able to register the domain, sign up for a basic web hosting package, and start [...]

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My Inspiration

June 23, 2006

I’m sitting on a flight from Chicago to Orlando in June 2006 absolutely fuming. What was I thinking??? I had the worst airline customer service of my life the last time I flew Ted (operated by United), and yet I chose to fly this airline again. Wrong move!
It was like the flight attendants were purposely [...]

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