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	<title>The Customer Voices - Examples of Good and Bad Customer Service Experiences</title>
	<link>http://www.thecustomervoices.com</link>
	<description>Your Customer Service Stories... The Good, The Bad, and The Nightmares.</description>
	<lastBuildDate>Fri, 18 Sep 2009 18:16:12 +0000</lastBuildDate>
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	<item>
		<title>Service Magic contractor Kwik Klean &#8211; bad customer service</title>
		<description><![CDATA[Service Magic has generally been a good source of referrals for us. We've used them a couple of times in the past for other services, with generally excellent service from the contractors they have referred. 

We moved last week (finally) and the first thing we did was have the carpets cleaned and have a cleaning service to scrub the place down before furniture and boxes were unloaded and unpacked. We used Service Magic to get referrals for a carpet cleaner, and after getting estimates and interviewing several companies we chose Kwik Klean (www.kwikklean.com). We chose that company because we were dealing directly with the owner and figured that he would give us good service since it was his own company. We were very, very wrong. 
]]></description>
		<link>http://www.thecustomervoices.com/2009/08/07/service-magic-contractor-kwik-klean-bad-customer-service/</link>
			</item>
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		<title>United Airlines &#8211; it&#8217;s called accountability</title>
		<description><![CDATA[Here is a great story shared in a humorous way. 
http://www.davecarrollmusic.com/story/united-breaks-guitars
]]></description>
		<link>http://www.thecustomervoices.com/2009/07/08/united-airlines-its-called-accountability/</link>
			</item>
	<item>
		<title>Social media monitoring is a customer service game changer</title>
		<description><![CDATA[Social media montoring is something that all companies should be doing.  If people are talking about your company, positive or negative, you can either put your head in the sand or engage with it. ]]></description>
		<link>http://www.thecustomervoices.com/2009/07/07/social-media-monitoring-is-a-customer-service-game-changer/</link>
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		<title>American Airlines turns a bad situation into a positive one</title>
		<description><![CDATA[In business and in life, it's not necessarily what things happen, but instead how you react to them. This goes for people as well as companies. ]]></description>
		<link>http://www.thecustomervoices.com/2009/06/16/american-airlines-turns-a-bad-situation-into-a-positive-one/</link>
			</item>
	<item>
		<title>Losing control of your process</title>
		<description><![CDATA[Whenever you outsource anything in your business, you lose an apect of control. It's an inherent risk with outsourcing, which is why chosing a partner is crucial. ]]></description>
		<link>http://www.thecustomervoices.com/2009/01/14/losing-control-of-your-process/</link>
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		<title>United Airlines has reached a new low in customer service</title>
		<description><![CDATA[Yes&#8230; As much as I can&#8217;t stand United Airlines, I recently flew them again.
My mother-in-law passed away a couple of weeks ago, and we flew out the next day from Chicago to Boston for the funeral. Even though American Airlines (my preference) and United Airlines were the same price, my father in-law had vouchers for [...]]]></description>
		<link>http://www.thecustomervoices.com/2008/12/17/united-airlines-has-reach-a-new-low-in-customer-service/</link>
			</item>
	<item>
		<title>Bellagio service has me buzzing</title>
		<description><![CDATA[I was recently on a business trip to Vegas for a few days. I had been given a gift of $1000 of gift certificates to be spent at Bellagio owned stores, so I was looking forward to seeing what was available.
Unfortunately, the selection of stores was very limited, but I was able to find a [...]]]></description>
		<link>http://www.thecustomervoices.com/2008/03/16/bellagio-service-has-me-buzzing/</link>
			</item>
	<item>
		<title>It&#8217;s Okay to Have Mice in Restaurants</title>
		<description><![CDATA[My wife just came back from eating dinner with friends at Buffalo&#8217;s Restaurant in Buffalo Grove, IL. The story she told me shocked me. Here&#8217;s the recount of the story&#8230;
 Her and her friends were eating dinner when one of them noticed a mouse dart out from in between a couple of booths. They called over [...]]]></description>
		<link>http://www.thecustomervoices.com/2007/09/05/its-okay-to-have-mice-in-restaurants/</link>
			</item>
	<item>
		<title>Northwest Airlines Doesn&#8217;t Care</title>
		<description><![CDATA[I&#8217;m sure that there are still some good employees left at Northwest Airlines, but the ongoing labor battles seem to have taken a toll on the morale and attitudes of the their flight attendants.
 I took a Northwest flight from Chicago to Minneapolis on business a few weeks ago. On the way back, I was in [...]]]></description>
		<link>http://www.thecustomervoices.com/2007/09/05/northwest-airlines-doesnt-care/</link>
			</item>
	<item>
		<title>Airplane passengers sitting on the runway</title>
		<description><![CDATA[Everywhere I turn, I keep seeing stories about airline passengers stuck on the runway for several hours. Didn&#8217;t these airlines learn their lessons from JetBlue&#8217;s Valentine&#8217;s Day Masacre?
What&#8217;s extremely interesting to me is two stories this week from Delta flights, where passengers took videos of their ordeal. The first story is a Delta commuter flight [...]]]></description>
		<link>http://www.thecustomervoices.com/2007/06/28/airplane-passengers-sitting-on-the-runway/</link>
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