Sprint Customer Service - Worst of the Worst

Sure, most people love to complain about their cell phone service. I guess I’m not much different in that respoect.

 I used to be with AT&T (now Cingular), but switched to Sprint 4 years ago. I have yet to have a positive experience with Sprint. A caveat to everyone who talks with customer service from any company (especially cell phone companies)… get the name of who you talk with and document every aspect of the phone call.

A year ago, my contract expired with Sprint. After approximately 3 hours spent bouncing around to different departments, supervisors, and countries (they use call centers across the globe to save money), I finally screamed loud enough so that they gave me the new customer deal of week. Of course, this required me to sign up for another 2 years of service. I documented every aspect of each of the calls I made. On the final call, I specifically requested that I wanted the insurance on the phone. Of course, it wasn’t documented properly by the Sprint agent, which basically means that it never happened.

 Following allong with Murphy’s Law, my wife’s phone started having problems 9 months into the contract. I went into the Sprint service center expecing to get the phone fixed and was surprise that I didn’t have the insurance. 2 more hours wasted on the phone with Sprint got me nowhere. They gave me the number for Sanyo since the phone was under warranty.

To be continued…