http://www.thecustomervoices.com/2009/07/07/social-media-monitoring-is-a-customer-service-game-changer/ Your Customer Service Stories... The Good, The Bad, and The Nightmares. Tue, 08 Nov 2011 18:20:13 -0700 hourly 1 http://wordpress.org/?v=3.1.4 http://www.thecustomervoices.com/2009/07/07/social-media-monitoring-is-a-customer-service-game-changer/comment-page-1/#comment-3461 Anna Talerico Wed, 08 Jul 2009 02:14:00 +0000 http://www.thecustomervoices.com/?p=30#comment-3461 Thank you for sharing your story and your perspective from the other side of our interaction this afternoon! When we saw your tweet come through our collective stomach lurched. The reality of today’s marketing landscape is anyone can share their thoughts—right or wrong—at any time. We think the best approach is to be present and transparent for that. We’re glad we were able to connect with you today and look forward to staying in touch. And I appreciate your kind words about the Dishy Mix interview — all the credit goes to Susan Bratton, she’s a great host.

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