http://www.thecustomervoices.com/2009/06/16/american-airlines-turns-a-bad-situation-into-a-positive-one/ Your Customer Service Stories... The Good, The Bad, and The Nightmares. Tue, 08 Nov 2011 18:20:13 -0700 hourly 1 http://wordpress.org/?v=3.1.4 http://www.thecustomervoices.com/2009/06/16/american-airlines-turns-a-bad-situation-into-a-positive-one/comment-page-1/#comment-5928 When Bad Customer Service Turns Good « Positive Training Solutions Blog Tue, 08 Nov 2011 18:20:13 +0000 http://www.thecustomervoices.com/?p=25#comment-5928 [...] [i] http://www.thecustomervoices.com/2009/06/16/american-airlines-turns-a-bad-situation-into-a-positive-... [...] [...] [i] http://www.thecustomervoices.com/2009/06/16/american-airlines-turns-a-bad-situation-into-a-positive-... [...]

]]> http://www.thecustomervoices.com/2009/06/16/american-airlines-turns-a-bad-situation-into-a-positive-one/comment-page-1/#comment-3962 Is Twitter The Way to Reach Your Customers, or Just the Innovative Ones? « iMediaConnection Blog Mon, 07 Jun 2010 23:50:18 +0000 http://www.thecustomervoices.com/?p=25#comment-3962 [...] was going to Chicago from the same iMedia Summit. You can read about his experience here. His American Airlines flight was delayed 5 hours. We were in the same boat. He “didn’t [...] [...] was going to Chicago from the same iMedia Summit. You can read about his experience here. His American Airlines flight was delayed 5 hours. We were in the same boat. He “didn’t [...]

]]> http://www.thecustomervoices.com/2009/06/16/american-airlines-turns-a-bad-situation-into-a-positive-one/comment-page-1/#comment-3791 When Bad Customer Service Turns Good « Positive Training Solutions Blog Fri, 30 Oct 2009 23:02:58 +0000 http://www.thecustomervoices.com/?p=25#comment-3791 [...] The moral of these customer service stories is simple: Where there is a crisis, there is an opportunity – you just have to make sure the people you hire know HOW to turn a bad experience into a good or great one. We’ll talk about how to do this in future blog posts. [i] http://www.thecustomervoices.com/2009/06/16/american-airlines-turns-a-bad-situation-into-a-positive-... [...] [...] The moral of these customer service stories is simple: Where there is a crisis, there is an opportunity – you just have to make sure the people you hire know HOW to turn a bad experience into a good or great one. We’ll talk about how to do this in future blog posts. [i] http://www.thecustomervoices.com/2009/06/16/american-airlines-turns-a-bad-situation-into-a-positive-... [...]

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