The little things make a difference

It’s amazing how something so small can make such a difference between good service and poor service. When I took my Ted flight between Chicago and Orlando, the flight attendants were rude and unaccomodating. A couple of weeks ago, I took a flight from Chicago to Orlando on American Airlines. Everything was pretty much equal in terms of the people traveling (my wife, 2 year old, and me) and the flight times.

When I boarded the American flight, I asked them for a container of milk for my son to drink to help him fall asleep. Before the flight took off (and in the chaos of the boarding process), we got our milk and our son was a happy camper for the 2 hour flight.

Contrast this to Ted (United’s poor excuse for a no frills airline) where the flight attendants ran out of many beverages (including milk) both directions, refused to give us an entire can of our beverage, and were extremely rude throughout the flight.

Giving us a carton of milk prior to boarding may seem like something little, but it sure helped the flight go much smoother for us.