Sanyo - The unfriendly company

Just when you think that a company can’t be any more rediculous, one surprises you. I sent my sprint phone back to Sanyo and got a voice mail back saying that they will not replace the phone because it’s showing slight water damage and corrosion on the charging connectors.

Since I know that the phone hasn’t been exposed to water, I called for a more detailed explanation. The rep I spoke with at Sanyo (Wendy), put me on hold while she talked with a tech. The explanation from the tech was that normal temperature changes caused by the change of seasons creates air moisture that will cause this type of corrosion.

I don’t know about how this sounds to you, but it sounds like Sanyo has produced a defective product when exposure to air will corrode the phone. I then spoke with a supervisor (Robin), who gave me the same explanation. What does make me laugh (before getting pissed off) is that this seemed completely acceptable to Sanyo. Has anyone else had this type of problem?