Just when you think that a company can’t be any more rediculous, one surprises you. I sent my sprint phone back to Sanyo and got a voice mail back saying that they will not replace the phone because it’s showing slight water damage and corrosion on the charging connectors.

Since I know that the phone hasn’t been exposed to water, I called for a more detailed explanation. The rep I spoke with at Sanyo (Wendy), put me on hold while she talked with a tech. The explanation from the tech was that normal temperature changes caused by the change of seasons creates air moisture that will cause this type of corrosion.

I don’t know about how this sounds to you, but it sounds like Sanyo has produced a defective product when exposure to air will corrode the phone. I then spoke with a supervisor (Robin), who gave me the same explanation. What does make me laugh (before getting pissed off) is that this seemed completely acceptable to Sanyo. Has anyone else had this type of problem?

Sure, most people love to complain about their cell phone service. I guess I’m not much different in that respoect.

 I used to be with AT&T (now Cingular), but switched to Sprint 4 years ago. I have yet to have a positive experience with Sprint. A caveat to everyone who talks with customer service from any company (especially cell phone companies)… get the name of who you talk with and document every aspect of the phone call.

A year ago, my contract expired with Sprint. After approximately 3 hours spent bouncing around to different departments, supervisors, and countries (they use call centers across the globe to save money), I finally screamed loud enough so that they gave me the new customer deal of week. Of course, this required me to sign up for another 2 years of service. I documented every aspect of each of the calls I made. On the final call, I specifically requested that I wanted the insurance on the phone. Of course, it wasn’t documented properly by the Sprint agent, which basically means that it never happened.

 Following allong with Murphy’s Law, my wife’s phone started having problems 9 months into the contract. I went into the Sprint service center expecing to get the phone fixed and was surprise that I didn’t have the insurance. 2 more hours wasted on the phone with Sprint got me nowhere. They gave me the number for Sanyo since the phone was under warranty.

To be continued…