When I decided to setup this site, I was concerned about how much time and effort it would take just to launch it. After all, I’m a marketing guy, not a programmer or IT expert.

Go Daddy was awesome. I was able to register the domain, sign up for a basic web hosting package, and start uploading material to the site within hours. What really impressed me is that during the time I was signing up for the web hosting package, they asked for a time and phone number so that my personal support person could give me a call, introduce herself, and help me with any challenges I may have run into. Tiffany called me right on schedule and walked me through changing my hosting package (I picked the wrong one to run my blog software) and making a couple other changes. The few times I’ve needed questions answered, I have always received prompt, friendly and above all else, extremely helpful service. What a great customer experience they gave me, and as a result I’ve been telling everyone that will listen to me how impressed I am by Go Daddy.

I’m sitting on a flight from Chicago to Orlando in June 2006 absolutely fuming. What was I thinking??? I had the worst airline customer service of my life the last time I flew Ted (operated by United), and yet I chose to fly this airline again. Wrong move!

It was like the flight attendants were purposely being as rude and obnoxious as possible in order to out do each other. As I sat with my wife and 17 month old son thinking about what to write to United, I was inspired to let my voice be heard in a larger medium. Thus, The Customer Voices was born.

I’ll share my experiences, and I’m also looking for all your customer services stories, the good, the bad, and the nighmares.